Orders
At Great Lakes Clay there are no processing fees or rush order fees. Orders are accepted by web, fax, mail, e-mail,
phone and in person at our showroom. (Orders less than $20.00 subject to $5.00 handling fee.)
Our mailing and showroom address is
927 N. State St., Elgin, IL 60123
Our phone number is:
1-800-258-8796.
Our Fax number is (224) 856-5419.
Visit us on the WEB at http://www.greatclay.com or send us e-mail at greatclay@greatclay.com
Payment
We will gladly accept cash, checks, Visa, Mastercard, Discover and UPS C.O.D. Please include your credit card number,
expiration date and phone number on all charge orders. UPS charges a fee on all C.O.D. shipments. On all orders we will need your billing and shipping address and phone number.
Schools and Institutions
Schools are billed on 30 day net terms. Please submit orders on numbered purchase orders.
We welcome the opportunity to bid on all orders for schools that follow this procedure.
Showroom
Our showroom is located in Elgin, Illinois, at 927 N. State Street. Walk-in customers are welcome. To expedite your pick-up, please call in advance, and we will TRY to have your order ready when you
arrive. Hours are 8 AM to 5 PM Monday through Friday and 8 AM to Noon on Saturdays.
Backorders
With all of the items we carry there will be times when any one might be out of stock. We will backorder these items
unless you tell us otherwise. Customer is liable for UPS charges on all backorders.
Sales Tax
Schools and other accredited institutions are exempt from sales tax. Customers with a resale tax certificate or manufacturers number are exempt from tax on clay, slip, glazes, glaze materials or any item that is directly resold or necessary for the production of your product. All equipment purchased for use will be taxed. A certificate of resale must be presented to us and updated yearly.
Shipping and Delivery
We ship via US Mail, UPS or common carrier, depending on size of order. All shipments are sent out as economically to the customer as possible. We have discount programs set up with numerous freight companies and pass the savings on to you. We will be happy to get a freight rate for you before shipping. There is a $10.00 charge per pallet on all freight orders.
All orders are shipped in good condition with a packing slip. When your order arrives, please check the condition of the
shipment and contents with the packing slip. Let us know immediately of damage or shortages and mark down on freight bill before signing.
On all freight shipments, it is the customer’s responsibility to unload the truck. Make sure arrangements have been
made to take delivery.
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Return Policy
Defective items are returnable for their
full purchase price. All other items can be returned within 30 days if in their
original condition, and will be subject to a 15% restocking fee. We cannot
accept any opened or partially used containers, or clay that has been allowed to
freeze.
* A note about frozen clay: During the winter months clay can freeze in transit. Please call
to make arrangements for proper delivery. Great Lakes Clay assumes NO responsibility for frozen clay.
Prices in this catalog are subject to change without notice. All prices are F.O.B. Elgin, Illinois unless otherwise stated. Every effort will be made to
hold down prices during the catalog year.
Statement in lieu of all expressed and implied warranties:
Great Lakes Clay's only obligation shall be to replace such quantity of product proven to be defective by standards and methods accepted within the ceramic industry. Great Lakes Clay shall not be responsible for any injury, loss or damage, direct or consequential, arising from the use or the inability to use product. Before purchasing or using any item from this catalog, the purchaser shall determine the suitability of the product for his/her intended application and assumes all
risk and liability whatsoever in connection herewith.
Great Lakes Clay honors all warranties from the manufacturers and will repair free of charge all parts and labor except for any traveling time or cost of shipping to and
from Great Lakes Clay.
Great Lakes Clay is located just south of the Northwest Tollway, on Rt. 31 (State Street).
927 N. State St.
Elgin, Illinois 60123
| Hrs: | M-F | 8:00 AM - 5:00 PM |
| Sat. | 8:00 AM - 12:00 PM |
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